Dear ASTERIA’s valued customer,

We believe that your satisfaction is the heart of our success. That’s why we’re committed to providing an exciting shopping experience. To help ensure your happy transaction, we kindly encourage you to review the following terms and conditions before placing your order through our official website: www.theasteriabrand.com.

Account Sign-up & Subscription

Signing up will not only make your shopping experience faster, you will also be able to get our latest updates that you wouldn’t want to miss. By subscribing, you’ll also be the first to receive curated updates and exclusive offers. Don’t worry, your information will be kept privately and remain strictly confidential.

Order Policy

We do not accept product reservations.

The Asteria Brand reserves the right to withhold processing any order if payment cannot be validated—such as in cases of incomplete transfers or mismatched account names.

In the rare event of a system error or unavailable stock, your order may be cancelled, and a full refund will be issued.

Product Colors 

We strive to portray each product as accurately as possible. However, due to varying screen displays, actual colors may appear slightly different from what you see online.

Payment & Confirmation

All payments must be made within 24 hours of checkout. Once your order is placed, you will receive a confirmation email with the full details.

• Bank Transfer: Please confirm your payment by using the “CONFIRM PAYMENT” feature on our website.
• Credit Card & Virtual Account: No additional confirmation is necessary.

If you fail to complete the payment and confirmation within the allotted time, your order will automatically expire. You are welcome to place a new order, but we cannot guarantee item availability.

Shipping

We deliver both domestic & international shipping. For full context, you can directly go to Shipping Info. 

Return & Exchanges

We do not offer pick-up services for returns or exchanges. Items must be returned in new, unused, and unwashed condition, with all original tags attached and packaging intact. Products that are damaged, worn, or altered will not be accepted and will be returned to the customer.

Intellectual Property

All content on The Asteria Brand’s website—including imagery, logos, text, code, and other creative assets—are the sole property of the brand and may not be copied, reproduced, or used for commercial purposes without written consent.

Commercial Use

The Asteria Brand website is intended for personal shopping use only. Any use of content for commercial gain, resale, or promotional purposes without permission is strictly prohibited.